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Appointments
Book or cancel an appointment at Kintbury and Woolton Hill Surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow
If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.
If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.
Ways to book
- Telephone: 01488 658294 (Kintbury Surgery) or 01635 253324 (Woolton Hill Surgery) during opening hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Extended Access
The practice offers later appointments on some weekdays and some Saturday mornings from 8:30am.
Book a routine appointment
Ways to book
To request a routine appointment in advance during opening times:
- Phone us on: 01488 658294 (Kintbury Surgery) or 01635 253324 (Woolton Hill Surgery) during opening hours
- use your NHS account (through the NHS website or NHS App)
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
Please be aware that our GPs will always call to assess the home visit request first.
We would ask you to come to the surgery whenever possible, in order to take advantage of the facilities. If you are too unwell to do so, please call the surgery; we can arrange for the doctor to talk to you and, where necessary, arrange a home visit. Please call before 11am if possible, so the doctors can plan their work efficiently.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5years.
If you are unsure whether you need to see a doctor or nurse please ask reception for assistance.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 01488 658294
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced access
Ask at reception for enhanced access information
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.